Frequently Asked Questions
FAQ - The Cartalogue
1. How long does shipping take?
- USA: 7-14 days
- International: 14-31 days
2. Can I track my order?
Yes! Once your order is shipped, tracking information will be uploaded as soon as possible. You can check your order status on our Track Your Order page.
3. What is your return policy?
We accept returns within 30 days after delivery. Items must be in their original condition. Contact our customer support to initiate a return.
4. How do I cancel my order?
If your order hasn’t been shipped yet, you can cancel it by contacting our customer support. Once shipped, cancellations aren't possible, but you can initiate a return once the item arrives.
5. Do you ship internationally?
Yes! We offer international shipping. Delivery times vary by location (14-31 days).
6. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
7. How can I contact customer support?
You can reach out to us via our Contact Us page or email us at support@thecartalogue.net
8. I entered the wrong shipping address. What should I do?
Contact us immediately! If the order hasn’t been shipped yet, we’ll update the address. If it has, we recommend contacting the carrier once tracking is available.
9. Are there any customs fees for international orders?
Customs fees vary by country and are the responsibility of the customer. Please check your local customs regulations.
10. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals and promotions.